The new normal following the onslaught of a pandemic has affected the service industry, including plumbing contractors. Like other jobs that provide skills trade expertise, plumbing work requires plumbers to be on-site, and therefore expose them to other people.
At the same time, it also requires utmost care on their part since they must show great concern for their customers so that they could build on trust, loyalty, and customer retention.
Adjusting to the new normal means making their businesses adapt to the new way of delivering service. One that protects their staff and their customer. At this point, expertise and health safety go hand in hand in ensuring that only the best plumbing services are provided for both commercial and residential customers.
Plumber Precautions During the Pandemic
Most plumbing services assure their customers that they accede to strict health guidelines in providing services to their clientele. This includes ensuring that their plumbers and office staff are all healthy, not exhibiting any symptoms of COVID-19, and are not supposed to be in quarantine.
One of the ways that they check on the health and wellness of their staff is by asking them to regularly fill out a health declaration form that asks them if they have Corona Virus related symptoms, or if they came into contact with a person who is positively infected with the virus.
Providing Hygiene and Sanitation Items to Plumbers
Plumbing companies also provide hygiene and sanitation items to their plumbers and office staff. These include soaps, hand sanitizers, and disinfecting wipes for every employee. Disinfecting solutions are also provided for the tools and equipment used, and for the office area.
Personal Protective Equipment is also provided for every plumber and staff to protect them and their customers from getting infected by the dreaded virus. Face masks, eye protectors, shoe covers, and disposable gloves are provided on top of the regular PPE plumbers wear while carrying out their job.
Observing Social Distancing
Plumbing companies also offer more no contact options in inquiring and payment. Settling the bill brought up another notch by accepting every type of cashless payment options. Plumbers and staff also observe social distancing when dealing with customers on a face-to-face basis. Likewise, plumbers are asked to regularly wash or sanitize their hands and disinfect their tools and work area.